This policy addresses the responsibilities and processes for HealthPals’ electronic content and accessibility for individuals with disabilities. HealthPals is committed to making its electronic content accessible to its customers, staff, and all other individuals with disabilities participating or engaging in the programs and activities involving HealthPals.
HealthPals electronic content is to conform to the Web Content Accessibility Guidelines 2.0, Level A and Level AA standard. Where conformance with this standard is not technically feasible or would result in a fundamental alteration of the nature of the services provided through the electronic content, HealthPals will engage with the individual to provide an equally effective alternative.
This policy is applicable to all HealthPals organizations and business.
Oversight of this policy is managed by HealthPals Compliance in partnership with the HealthPals Legal, Information Technology, and Security offices.
HealthPals personnel responsible for existing electronic content, subject to the requirements and exceptions of the applicable laws, are to bring those resources into conformance with the WCAG Level 2.0, Level A and Level AA standard.
An exception to this policy may be requested through HealthPals Compliance. Exception requests must include a detailed description as to why conformance with the Policy is not technically feasible or would result in a fundamental alteration of the nature of the services provided through the electronic content. An exception request granted for specified electronic content is for a limited duration and will be reviewed on a periodic basis.
Techniques for achieving accessibility, technical guidance, and best practices for electronic content are available from HealthPals Compliance. Such assistance may include, but is not limited to, website scanning and monitoring, manual code review, user testing with assistive technologies, accessibility tools and procedures for evaluating websites and web-based applications, accessibility solutions for mobile applications, and training and best practices for electronic content accessibility.
Addressing the accessibility of electronic content is an ongoing process. Upon being notified of an accessibility issue with electronic content, a HealthPals employee must promptly:
If HealthPals Compliance, in consultation with the greater HealthPals organization responsible for the electronic content, determines that the electronic content cannot be made accessible, or that doing so would constitute a fundamental alteration of the nature of the services provided through the electronic content, HealthPals Compliance will engage in an interactive process with the User about alternative methods for providing the information or service in an equally effective alternative manner.
In the event that an equally effective alternative manner cannot be provided or the User is not satisfied with the results, they may contact the Compliance Officer by email at firstname.lastname@example.org for assistance in resolving the issue.
Effective Implementation of Corrective Action and subsequent record keeping will be maintained by the HealthPals Compliance team.
This policy will be enforced by the Office of the CIO and/or Senior Leadership Team. Violations may result in disciplinary action, which may include suspension, restriction of access, or more severe penalties up to and including termination of employment. Where illegal activities or theft of Company property (physical or intellectual) are suspected, the Company may report such activities to the applicable authorities.
The following sections support are material to and support HIPAA Compliance:
When an individual with a disability is afforded the opportunity to acquire the same information, engage in the same interactions, and enjoy the same services as a person without a disability in an equally effective and equally integrated manner, with substantially equivalent ease of use.
Alternative access to electronic content that, while not required to produce the identical result or level of achievement, affords an individual with a disability equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement in the most integrated setting appropriate to the individual’s needs.
An individual who has one or more physical or mental impairments that substantially limits one or more major life activities.
Electronic information and data, as well as the encoding that defines its structure, presentation, and interactions, that accesses, displays, or transmits HealthPals or HealthPals Customer information within the HealthPals domain. Examples include but are not limited to: websites; web- and mobile-based applications; audio and video media; and electronic documents.
As it relates to equally effective alternative access to electronic content, timely means that the individual with a disability receives access to electronic content in reasonable time frame that meets the needs of the individual based on the circumstances.
Defined as current and prospective HealthPals customers, staff, and other relationships with HealthPals.
The Web Content Accessibility Guidelines version 2.0, Level A and Level AA (“WCAG 2.0 A/AA”) are technical standards for web content accessibility developed by the World Wide Web Consortium.